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Annoucement

We can now received your support ticket through this portal. In order to receive email reply, please add help@epayment.dev to your mail contact or check your SPAM folder and mark email as safe.

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Knowledgebase

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How to submit a ticket

Category: How To

1. Click  button. 2. Choose your issue category:                   3. Fill in the form and click button           4. You will receive a Tracking ID via your email. Sample below:      5. Click the lin...

How to get details to submit your ticket?

Category: EPIC

In order to expedite your ticket, we require some information to be added as reference. Please refer to the picture on how to get the respective field in your EPIC console. EPS Trans ID Merchant Tran...

SSL Renewal

Category: Knowledgebase

SSL renewal is the process of purchasing a new SSL certificate for the same public key used in an expiring certificate1. SSL certificates have expiration dates hardcoded into them and must be renewed ...

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